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Some interesting facts and statistics

  • 30 million UK households purchased goods online in 2010 (24-7 Box)
  • 50% of UK homes are unoccupied during normal working hours (24-7 Box)
  • £177.11 is the average cost of lost time and wages waiting for delivery per person per annum (TOA 2011)
  • Which aspects of deliveries, if any, do you find frustrating? (Optimum Research)
    • Risk of missing a delivery 54%
    • Having to wait in 53%
    • Having to collect from a depot 45%
    • Having to pay for timed slots 45%
  • £1bn is the cost to UK e-retail of failed deliveries (IMRG 2010)
  • 90% online shoppers cite “delivery” as top annoyance (Royal Mail 2010)
  • 2/3 cart abandoners cite delivery as the reason (Royal Mail 2010)
  • 50% of internet shopping consumers have higher expectations than 1 year ago (Accenture)
  • A positive delivery experience encourages repeat purchase – 77% (IMRG)
  • 90% are more likely to shop again from an etailer if happy with the delivery (Royal Mail / Delivery Matters)
  • 76% of UK online shoppers are unlikely to use a retailer again if they had a difficult returns experience (Royal Mail / Delivery Matters)
  • In 2000 the total UK home delivery market was estimated to be £21.1 billion. The home shopping (primarily small package) market was estimated to be £12.4 billion. (Univ. of Westminster / Freight Transport Association)
  • In 2000 the total number of home deliveries in the UK was estimated to be 427 million of which the home shopping (small package) market was estimated to be 400 million deliveries per year. (Univ. of Westminster / Freight Transport Association)