Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 14 working days for stocked goods. Please note that there are no evening or weekend deliveries unless specifically arranged with PinPod Ltd. Orders received over the weekend or after 2pm GMT will be treated as having been placed at the commencement of the following working day (defined as being Monday – Thursday 9AM to 5PM and Friday 9AM to 4PM - excluding Public and Bank Holidays). For ‘Make to Order’ or “Pre-Order” goods, delivery will be as per date agreed (also to be considered as indicative only). Orders for products that are not readily available for immediate sale, will not be accepted unless agreed to by the customer. In such case, PinPod Ltd will agree a delivery schedule, which shall also be considered as indicative only. Said products will be sent to Customer as soon as possible, when received from the manufacturer. PinPod Ltd accepts no liability or responsibility for delays in the delivery caused by the manufacturer, shipping company or any other third party.
Shipping for non-UK destinations
PO Box Addresses
Goods that are rejected by the Customer must be returned and received by PinPod Ltd in a saleable condition, unless the stated reason for the requested return is that the goods are damaged or faulty. The Customer must fill in our Return Authorisation Request form with details of the rejection and supply the requested order and contact details. If it is agreed and accepted by PinPod Ltd that the goods may be returned, the Customer will be issued with a Return Authorisation Number (RAN). The RAN must be clearly displayed on the returned goods and posted to: PinPod Ltd, Unit 15 H, Hackworth Ind Park, Shildon
Co Durham, DL4 1HF, United Kingdom. The goods should arrive with PinPod Ltd no later than 7 working days following the issuing of a RAN. When PinPod Ltd has received returned goods and validated the nature of the return PinPod Ltd will then either repair, issue a replacement or refund the customer. The Customer will be entitled to reasonable postage compensation if the goods are deemed to be faulty. In the absence of a clear written instruction for a refund, PinPod Ltd will default to a product replacement. All costs associated with returning goods to PinPod Ltd, where the goods are returned under the Consumer Contracts Regulations including shipping cost, any customs duties and taxes, handling fees or import clearance fees must be paid by the customer.