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Shipping & Returns


  • Delivery date

    Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 14 working days for stocked goods. Please note that there are no evening or weekend deliveries unless specifically arranged with PinPod Ltd. Orders received over the weekend or after 2pm GMT will be treated as having been placed at the commencement of the following working day (defined as being Monday – Thursday 9AM to 5PM and Friday 9AM to 4PM - excluding Public and Bank Holidays). For ‘Make to Order’ or “Pre-Order” goods, delivery will be as per date agreed (also to be considered as indicative only). Orders for products that are not readily available for immediate sale, will not be accepted unless agreed to by the customer. In such case, PinPod Ltd will agree a delivery schedule, which shall also be considered as indicative only. Said products will be sent to Customer as soon as possible, when received from the manufacturer. PinPod Ltd accepts no liability or responsibility for delays in the delivery caused by the manufacturer, shipping company or any other third party.



    UK shipping
  • All products shipped to UK Mainland will normally be sent via a courier on a standard, “signature required” parcel delivery service.  PinPod Ltd reserves the right to change carrier at its discretion. The courier will normally aim to deliver your product within 3 - 5 working days from despatch. All goods are shipped in accordance with the terms and conditions of the carrier selected by PinPod Ltd. It is the responsibility of the customer to seek compensation from the courier in the event of loss or damage. PinPod Ltd will provide the customer with the postage details including tracking number, where provided, to facilitate this.


    Non-delivered parcels

    Our nominated courier service has a delivery policy of attempting delivery whereupon they will leave a card instructing the customer to either arrange a re-delivery or pick up the parcel from their nearest depot. If the Customer does not collect the consignment or if the Customer does not arrange a re-delivery, the consignment will automatically and without notification be returned to PinPod Ltd. Any charges incurred by PinPod Ltd will be passed to the customer and required to be settled before the parcel is re-despatched. The customer will also be liable for the cost of re-delivery.


    Shipping for non-UK destinations

    All products shipped to non-UK destinations (including Channel Islands) will be despatched via an approved carrier. The service normally offers a free parcel tracking facility and aims to deliver to mainland Europe within one to four working days, rolling out to as much as ten days for hard to get to worldwide destinations. Prices for shipping are weight and volume dependent. If you wish to track your parcel, please phone +44 (0)1525 838039 quoting your order number where you will be given a reference number to facilitate your request. Non UK deliveries may incur administration, handling, tax and customs import charges; you the 'customer' are responsible for paying these charges. Unless otherwise specifically stated or agreed, products are sold strictly D.A.P. Unfortunately, PinPod Ltd cannot provide information to the Customer of possible import duties, taxes, administration or handling charges as these vary widely from country to country. For information on current charges, the Customer should contact their local customs office and check what customs duties may be applied before proceeding with purchase from PinPod Ltd. The Customer should note that in the event that a shipment is intercepted by their local customs authorities and in the event that duties are applied or in the event that the carrier attempts delivery but cannot find the address due to insufficient or inaccurate address details or in the event that the carrier attempts delivery but there is no response, the courier has a policy that they will only hold the goods for approx. 4 days – after this time period they will either automatically and without warning return the goods to sender or may abandon or destroy the goods. Any costs associated with the return of the goods to PinPod Ltd, including any import duties, taxes, administration or handling charges must be paid by the Customer.  The Customer will also be liable for any redelivery charges.  


    PO Box Addresses

    Unfortunately we are unable to ship to PO Boxes


  • Goods that are rejected by the Customer must be returned and received by PinPod Ltd in a saleable condition, unless the stated reason for the requested return is that the goods are damaged or faulty. The Customer must fill in our Return Authorisation Request form with details of the rejection and supply the requested order and contact details. If it is agreed and accepted by PinPod Ltd that the goods may be returned, the Customer will be issued with a Return Authorisation Number (RAN). The RAN must be clearly displayed on the returned goods and posted to: PinPod Ltd, Unit 15 H, Hackworth Ind Park, Shildon
    Co Durham, DL4 1HF, United Kingdom. The goods should arrive with PinPod Ltd no later than 7 working days following the issuing of a RAN. When PinPod Ltd has received returned goods and validated the nature of the return PinPod Ltd will then either repair, issue a replacement or refund the customer.  The Customer will be entitled to reasonable postage compensation if the goods are deemed to be faulty. In the absence of a clear written instruction for a refund, PinPod Ltd will default to a product replacement.   All costs associated with returning goods to PinPod Ltd, where the goods are returned under the Consumer Contracts Regulations including shipping cost, any customs duties and taxes, handling fees or import clearance fees must be paid by the customer.