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Terms and Conditions

Terms & Conditions

Pin Pod Ltd - Standard Terms and Conditions
(Your statutory customer rights are not affected)


The term 'Seller' refers to PinPod Ltd, Unit 15 H, Hackworth Ind Park, Shildon, Co Durham, DL4 1HF, United Kingdom. The term 'Customer' refers to the person or company to whom this document is addressed.

1. General
These terms and conditions are applicable to the supply of products procured, manufactured or sold by the Seller to the Customer with reference to the aforementioned definitions.

2. Price
2.1 All prices are quoted in Pounds Sterling and are inclusive of VAT where applicable unless otherwise specified.
2.2 All prices are exclusive of postage and packing, unless otherwise stated.

3. Payment
3.1 Payment must be made in Pounds Sterling only, unless otherwise specified, and by one of the following payment methods:

Cheque - payable to PinPod Ltd,
Major debit/credit cards as listed: (Mastercard, Switch/Solo, Visa, Visa Electron, Eurocard,)
Bank Transfer (customer to incur all derived charges). Available by prior arrangement only.

Details for Bank Transfer:
Account Name: PinPod Ltd
IBAN: GB12ABBY09012870041601
Address: Santander Bank, 1 Market Court, Hockliffe Street, Leighton Buzzard, Bedfordshire LU7 1HG, United Kingdom.
BIC/Swiftcode: ABBYGB2L
Sort code: 090128
Account No: 70041601

3.2 Unless otherwise agreed payment must be made with customer order. Credit terms by prior agreement only.
3.3 Interest will be added to amounts outstanding at 0.8% per month (A.P.R. 10.03%).

4. Passing of property
4.1 PinPod Ltd shall retain the property of the goods until full payment has been made by the customer and has been received by PinPod Ltd

5. Passing of risk
5.1 The risk in the goods shall pass to the Customer once the goods have left the premises of PinPod Ltd or associated warehousing facility.

6. Delivery
6.1 Delivery date;
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 14 working days for stocked goods. Orders received over the weekend or after 2pm GMT will be treated as having been placed at the commencement of the following working day (defined as being Monday – Thursday 9AM to 5PM and Friday 9AM to 4PM - excluding Public and Bank Holidays). For ‘Make to Order’ or “Pre-Order” goods, delivery will be as per date agreed (also to be considered as indicative only). Orders for products that are not readily available for immediate sale, will not be accepted unless agreed to by the customer. In such a case, PinPod Ltd will agree a delivery schedule, which shall also be considered as indicative only. Said products will be sent to Customer as soon as possible, when received from the manufacturer. PinPod Ltd accepts no liability or responsibility for delays in the delivery caused by the manufacturer, shipping company or any other third party.

6.2 Shipping for UK destinations (Standard service)
All products shipped to a UK destination (with the exception of the Channel Islands - refer to clause 6.4), will be sent via standard parcel delivery service unless otherwise specified. The carrier aims to deliver your product within 3-5 working days from despatch. All goods are shipped in accordance with the terms and conditions of the carrier selected by PinPod Ltd. It is the responsibility of the customer to seek compensation from the carrier in the event of loss or damage. PinPod Ltd will provide the customer with the tracking details to facilitate this. Extra cover is available but should be requested by the customer at the time of order. Should the customer request extra cover, he/she will be charged in accordance with the carrier’s current service price.

6.3 Shipping for UK destinations (express delivery service)
An expedited parcel delivery service is available at extra cost upon request. This is for UK mainland destinations (with the exception of the Channel Islands - refer to clause 6.4 and some parts of the Scottish Highlands. Detailed coverage information is available upon request from our Customer Service team on +44 (0)1525 382938. This service takes between 1 and 2 working days. Although PinPod Ltd takes every effort to meet the stated delivery target, this service is not guaranteed, and PinPod Ltd accepts no responsibility for late delivery. This service is offered on the basis that deliveries will only be attempted between Monday 8AM and Friday 5PM. Please note that there are no evening or weekend deliveries unless previously arranged with PinPod Ltd.


6.4 Shipping for non-UK destinations
All products shipped to non-UK destinations (including Channel Islands) will be despatched via an approved carrier. The service normally offers a free parcel tracking facility and aims to deliver to mainland Europe within one to four working days, rolling out to as much as ten days for hard to get to worldwide destinations. Prices for shipping are weight and volume dependent. If you wish to track your parcel, please phone +44 (0)1525 382938 quoting your order number where you will be given a reference number to facilitate your request. Non UK deliveries may incur administration, handling, tax and customs import charges; you the 'customer' are responsible for paying these charges. Unless otherwise specifically stated or agreed, products are sold strictly D.A.P. Unfortunately, PinPod Ltd cannot provide information to the Customer of possible import duties, taxes, administration or handling charges as these vary widely from country to country. For information on current charges, the Customer should contact their local customs office and check what customs duties may be applied before proceeding with purchase from PinPod Ltd. The Customer should note that in the event that a shipment is intercepted by their local customs authorities and in the event that duties are applied or in the event that the carrier attempts delivery but cannot find the address due to insufficient or inaccurate address details or in the event that the carrier attempts delivery but there is no response, the courier has a policy that they will only hold the goods for approx. 4 days – after this time period they will either automatically and without warning return the goods to sender or may abandon or destroy the goods. Any costs associated with the return of the goods to PinPod Ltd, including any import duties, taxes, administration or handling charges must be paid by the Customer.  The Customer will also be liable for any redelivery charges.

6.5 Non-delivered parcels
Our nominated courier service has a delivery policy of attempting delivery whereupon they will leave a card instructing the customer to either arrange a re-delivery or pick up the consignment from their nearest depot. If the customer does not collect the consignment or arrange a re-delivery, the consignment will be returned to PinPod Ltd. Any charges incurred by PinPod Ltd will be passed to the customer and required to be settled before the consignment is re-despatched. The customer will also be liable for the cost of re-delivery

6.6 Free Shipping
Where an order is either designated as 'Free Shipping' or selected by the customer as 'Free Shipping', PinPod Ltd will choose an appropriate and available shipping method whereupon the relevant shipping policy and the carrier’s terms and conditions will apply as defined in these terms and conditions.

7. Acceptance
The Customer shall inspect the goods within a reasonable time period following receipt. The goods shall be deemed to have been accepted by the customer 14 days after their receipt unless the Customer has notified the Seller that the goods are rejected. (This does not however affect the customer's statutory rights). If no notification of rejection has been received after the aforementioned 14 day period, PinPod Ltd shall consider the goods to be of satisfactory quality and fit for their purpose, and may decline rejection thereafter.

8. Return procedure
8.1 If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. PinPod Ltd may reject returned goods that are unsolicited from Customers that have not complied with the procedure set in clause 8.2 below.

8.2 Goods that are rejected by the Customer must be returned in a saleable condition, unless faulty. The Customer must fill in our Return Authorisation Request form with details of the rejection and supply the requested contact details. If it is agreed that the goods should be returned, the Customer will be issued with a Return Authorisation Number (RAN). The RAN must be clearly displayed on the returned goods and posted to: PinPod Ltd, Unit Q4, Cherrycourt Way, Leighton Buzzard, Bedfordshire, LU7 4UH, United Kingdom. The goods should arrive with PinPod Ltd no later than 7 working days following the issuing of a RAN. When PinPod Ltd has received returned goods and validated the nature of the return PinPod Ltd will then either repair, issue a replacement or refund the customer.  The Customer will be entitled to reasonable postage compensation if the goods are deemed to be faulty. In the absence of a clear written instruction for a refund, PinPod Ltd will default to a product replacement.   All costs associated with returning goods to PinPod Ltd, where the goods are returned under the Consumer Contracts Regulations including shipping cost, any customs duties and taxes, handling fees or import clearance fees must be paid by the customer.

9. Cancellations
9.1 Cancellations are only accepted if a written cancellation request is received by PinPod Ltd before the order has been dispatched (or in the case of Make to Order goods, before the Works Order has been issued).

10. Copyrights and Other Intellectual Property
Except where otherwise expressly noted, all contents of PinPod Ltd owned literature or websites, are the sole and exclusive property of PinPod Ltd. The re-sale and/or re-labelling of any product sold by PinPod Ltd is expressly forbidden unless agreed in writing with PinPod Ltd. PinPod Ltd may, at any time, make modifications, changes, and alterations to the contents of its literature and websites, including these Terms and Conditions, without prior notice.

11. Law
These terms and conditions are governed and shall be interpreted in accordance with English law.


12. Product Descriptions

In accordance with our programme of continuous product development and improvement, we reserve the right to change features and specifications without prior notice. While we do our best to ensure product descriptions and photographs are accurate representations of the products, there may be slight variations in dimensions and colours due to the manufacturing process. In addition we cannot guarantee the images you see on your computer are accurate representations of the product, particularly the colours, as they can be affected by your screen, display settings and viewing angle.